Author: Trevor Harp

Trevor Harp, currently serves as the Director of Customer Success at Avatier, an enterprise identity management and IT security company. In his role, Trevor ensures breakthrough experiences for new customers and continuous improvement for existing ones. Trevor is a top-performing sales management professional with over 17 years' experience in direct B2B and OEM enterprise software and technology sales and national account management. Previously, Trevor served as Global Business Development Director at Keyence, a leading factory automation equipment manufacturer, where he was responsible for global business development efforts with multi-national customers and emerging international markets.

HDI Conference & Expo Help Desk Case Studies

HDI Conference & Expo Help Desk Case Studies
  • April 21, 2016 //
  • Trevor Harp

  • HDI Conference peer to peer learning. As far events go, the HDI Conference & Expo is fun. General speaking, security and IT professionals are a serious bunch. On the other…read more →

Self-service Password Reset Authentication Options

Self-service Password Reset Authentication Options
  • February 18, 2016 //
  • Trevor Harp

  • Watch Password Management Phone Reset Video Authentication is near. Self-service password reset lets users reset passwords without help desk assistance. As a result, help desk no longer needs to verify…read more →

Passwords to User Provisioning Progression

Passwords to User Provisioning Progression
  • February 4, 2016 //
  • Trevor Harp

  • The password to provisioning exchange Help desk password resets are a costly and unnecessary IT operation. Manual processes are vulnerable to spoofing and they don’t scale. Enter enterprise password management,…read more →

Gartner IAM Summit Defines Success

Gartner IAM Summit Defines Success
  • December 10, 2015 //
  • Trevor Harp

  • Identity and access management on display at Gartner IAM Summit The 2015 Gartner IAM Summit in Las Vegas focused on successful identity and access management deployments. Gartner defines successful as…read more →

EDUCAUSE Annual Conference Universities and Colleges in Need of Self-Service Security

EDUCAUSE Annual Conference Universities and Colleges in Need of Self-Service Security
  • October 30, 2015 //
  • Trevor Harp

  • EDUCAUSE Annual Conference self-service password management security At this year’s EDUCAUSE Annual Conference approaches, information security is principal. At universities and local community colleges, ensuring student privacy is so paramount.…read more →

3 Enterprise Password Management Best Practices to Ensure User Adoption

3 Enterprise Password Management Best Practices to Ensure User Adoption
  • July 16, 2015 //
  • Trevor Harp

  • Self-service enterprise password management operations. An enterprise password management solution benefits an entire organization, from IT and Help Desk staff to end-users. Implementing self-service password management improves help desk efficiency,…read more →

Four Myths of Self-Service Password Reset User Adoption

Four Myths of Self-Service Password Reset User Adoption
  • June 4, 2015 //
  • Trevor Harp

  • Myths support false premises I can generally tell how a self-service password reset project will go. Particularly, the ones which will struggle to sustain high levels of user adoption. In…read more →