Real life stories do not just confirm your products or services but are a great marketing tool for your business. New competition and availability of many brands for the customer, a true word from an actual customer can play a crucial role in gaining and retaining the customer.

How We Use Customer Feedback for Improvement

Customer Satisfaction and Operational Excellence

Avatier’s identity and access management (IAM) solutions have consistently received glowing reviews, highlighting their commitment to customer satisfaction and operational efficiency. Organizations of all sizes – from small agencies to large corporations and healthcare providers – have reaped substantial benefits from Avatier’s offerings. The recurring themes in customer feedback underscore Avatier’s robust functionality, cost-effectiveness, and transformative impact on organizational processes.

Streamlining Help Desk Operations

A standout feature of Avatier’s solutions is their ability to enhance help desk efficiency. Major corporations like Cox Enterprises have reported significant improvements in customer satisfaction coupled with streamlined help desk operations. This optimization is particularly crucial for large-scale organizations, where reducing support request volume and complexity directly translates to cost savings and faster response times.

Seamless Implementation Process

Avatier’s products are consistently praised for their straightforward and hassle-free implementation. Intuitive Surgical, for instance, commended the “easy rollout” that met their immediate needs. This ease of deployment is especially valuable for large enterprises that often face challenges when integrating new software into complex IT ecosystems.

Advanced Access and Password Management

Effective user identity and password management emerge as key strengths in Avatier’s suite of solutions. The University Hospitals Birmingham NHS Foundation Trust highlighted how Avatier’s Password Station facilitated the adoption of best practices across thousands of users. This capability is particularly critical in sectors like healthcare, where security and regulatory compliance are paramount.

Impressive Return on Investment

Avatier’s solutions consistently deliver significant financial returns, a factor highly appreciated by organizations of all sizes. ING Direct, for example, achieved ROI with Avatier’s Password Station in just six months. Mid-sized organizations like Kinecta Federal Credit Union reported “six-figure savings per year,” underscoring the substantial cost benefits of implementing Avatier’s solutions.

Resolving User Provisioning Challenges

Avatier’s expertise in addressing user provisioning issues is frequently highlighted by clients. Texas Capital Bank credited Avatier with “totally resolving our user provisioning nightmare,” reflecting the critical challenges organizations face in efficiently managing access rights and accounts. This capability is essential for maintaining operational security and scaling identity management as companies grow.