Resolving iSeries Issues: How a Reset Can Troubleshoot AS400 Problems

Resolving iSeries Issues: How a Reset Can Troubleshoot AS400 Problems

iSeries is a highly popular and dear brand that has been the main cultivator of large-scale computing since the invention of the machine. With IBM behind it, iSeries is a well-known and robust machine that can boast about its extremely high reliability, scalability, and security in general, it is the first choice of companies looking for solutions in a wide range of industries.

However, even the best systems with a robust structure and proper functioning could come across periodic problems. As an administrator or user of iSeries or any other system that is iSeries-based, you should brace yourself for performance issues which may even result in a system crash. Now, accessing the reset tool that is within the IBM iSeries platform could be a huge boon for you to be able to solve most of these problems, would it not?

The Most Frequent Problems Experienced In The iSeries Platform

The iSeries platform is famous for its stability, but it is not a fortress that is unsusceptible to different challenges that might show up. Some of the most common problems encountered in the iSeries environment include:

  • Performance Degradation: Initially, iSeries system efficiency might be decreased, making it run slower and hence might be the reason for reduced productivity.
  • System Crashes: In the worst situation, the iSeries system can crash or freeze as we expected without warnings, hence it would directly cause business-critical operations.
  • Data Corruption: The problem of a data storage or processing error can lead to damage of the data, that can hurt your business.
  • Software Compatibility Issues: New software or applications might not always be suitable for the iSeries running environment, and compatibility issues could occur.
  • Security Vulnerabilities: Cyberattacks are a dynamic threat field, and the iSeries has to be always updated to avert the risk of hacks.

These problems should be managed without delay and effectively to keep the reliability and efficiency of the iSeries environment high.

Parameters Of Reset Process On iSeries

The reset in the iSeries platform is a powerful diagnostic device that can assist you in solving a wide set of issues. This process entails shutting down the system in a controlled manner, subsequently eliminating numerous caches, resetting system settings, and dealing with other issues under the hood.

There are several types of resets available in the iSeries environment, each with its specific purpose and impact:

  • Checkpoint Reset: In this scenario, a soft reset is indicated. This form of reset clears all the system checkpoints that are used to restore the system to the last state when failure happens.
  • Dedicated Service Tools (DST) Reset: The DST reset grants you access to the tool chest for diagnostics and maintenance, which might become the case for more complicated troubleshooting.
  • Timed Restart: This resetting feature allows the user to set a restart timing at a particular time, which hence prevents system downtime and thus, business operations disruptions.
  • Immediate Restart: In severe moments, you are required to reset the system to fix the problem instantly and re-establish the functionality.

Recognizing and knowing the use cases for each reset option and when to implement them is extremely critical for successfully troubleshooting any iSeries problem.

The Top Tricks For Resetting An AS400

When faced with an issue in your iSeries environment, follow these steps to troubleshoot the problem using a reset:

  • Identify the Issue: Fully study the symptoms such as slow performance, crashes and others to find out the cause of the problem.
  • Determine the Appropriate Reset: The main purpose of this step is to choose the proper checkpoint, DST, timed or immediate one by the problem nature.
  • Prepare for the Reset: Before you start to proceed, ensure the data and apps are backed up, and inform the users of the system downtime for them to do the necessary actions.
  • Perform the Reset: Read the given instructions to clear the selected reset command. Stay alert and check for any errors or warnings as you perform this.
  • Verify the Resolution: After that, carry out a comprehensive test of the computer/software to ensure that the problem has been solved and that all of your applications and data are working well.

If you are operating on these guidelines, you have got the correct strategy for defending production management in the iSeries environment.

Instruction And Tips For Executing A Soft Upgrade Of iSeries

To ensure the successful and efficient execution of a reset on your iSeries system, consider the following tips and best practices:

  • Develop a Comprehensive Backup Strategy: Develop a schedule to save your vital data and processes often to diminish the probability of data dissipation during the resetting.
  • Familiarize Yourself with the Reset Process: Being aware of the categories of resets and the varied conditions for which they are applied, you can easily identify the most suitable resettling option that fits your problem.
  • Plan for Downtime: The topics of the resumption meeting will include notifying the users and the stakeholders about the planned outage, as well as taking a look into the uninterrupted operation of the business processes.
  • Monitor the Reset Process: Conclude the resetting process by checking for any faults or warnings before fixing; this way, the process will be completely smooth.
  • Test and Validate the Resolution: Test the system afresh by running the systems end-to-end test suite to confirm that the problem has been solved and all features and applications are working as expected.
  • Document the Process: The steps undertaken should be as comprehensive as possible with the actions taken, problems solved and the outcome. Such paperwork might have a strong impact on the process of repairing problems, and will also be useful as a tool for reference in the future.

In doing that, you will be able to ensure that the iSeries return to use procedure is implemented impeccably and is optimized through the diminishing of the downtime and a complete understanding of the main cause of the problem.


The efficiency and reliability of iSeries system are not always enough to eliminate all of the problems, which can be very different. As an iSeries administrator or user, we need to have a better understanding of what is a reset process is and how to benefit from it when doing troubleshooting, considering that you will not want your system to be down and you will want it to run more smoothly and efficiently.

This procedure that would be discussed is capable of using the reset method to solve various iSeries problems are as performance deterioration and system failures. Don’t neglect to form a full-fledged backup strategy by yourself in addition to knowing what reset options are available and also documenting them in your style for effective resolution.
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Written by Avatier Office