Author: Nelson Cicchitto

5 Ways Apollo Saves Time for IT Security Operations

5 Ways Apollo Saves Time for IT Security Operations
  • May 21, 2019 //
  • Nelson Cicchitto

  • Keeping up with the constant threats and vulnerabilities in cybersecurity is a daunting task. When everything goes well, meaning no hacks or system failures, you get no recognition. When an…read more →

Improve IT’s Reputation In Your Company By Cutting 99% Of Support Errors

Improve IT’s Reputation In Your Company By Cutting 99% Of Support Errors
  • May 14, 2019 //
  • Nelson Cicchitto

  • There’s a specter haunting IT support departments across the world. It’s quiet. It’s invisible. This phenomenon causes other executives to ignore the CIO. It’s the scourge of a bad IT…read more →

What Is the Cost of Implementing AI Today?

What Is the Cost of Implementing AI Today?
  • May 9, 2019 //
  • Nelson Cicchitto

  • You’ve surely heard exciting news about artificial intelligence (AI), but is it right for your company? After all, you’re seeing headlines about investors pouring funds into AI: SAS is investing…read more →

Should You Use AI in Your IT Security Operations?

Should You Use AI in Your IT Security Operations?
  • May 7, 2019 //
  • Nelson Cicchitto

  • Artificial intelligence (AI) tools require a PhD and a huge budget! If that’s what you’re thinking, pay attention. In the past few years, AI tools have dropped tremendously in price.…read more →

7 Reasons Why Virtual Agents Boost Employee Satisfaction

7 Reasons Why Virtual Agents Boost Employee Satisfaction
  • May 2, 2019 //
  • Nelson Cicchitto

  • Attracting and developing high-quality talent is getting harder each year. In technology, employers are desperate to fill empty jobs. In fact, the EE Times reported that there are 1.6 million…read more →

Virtual Agents vs. The Help Desk: Which Option Is Best?

Virtual Agents vs. The Help Desk: Which Option Is Best?
  • April 25, 2019 //
  • Nelson Cicchitto

  • You’ve heard about virtual agents, AI, and machine learning, but the question is whether they’re ready for your company’s needs. Read on to learn a straightforward way to use both…read more →

The Must-Have IT Security Maintenance KPIs

The Must-Have IT Security Maintenance KPIs
  • April 18, 2019 //
  • Nelson Cicchitto

  • You need to measure success in IT security. If you don’t, your requests for tools, resources, and budgets are going to be ignored. That’s not the only reason; measuring IT…read more →